Troubleshooting
Problem
Users might see "Global issue xxxxxxx not found" errors on their Security Network IPS (GX) sensors.
Symptom
An error like the following is displayed in SiteProtector or in the sensor's log files:
[ERROR]VirtualSensorSecurity: Global issue XXXXXXX not found -- ignored.
[{"Product":{"code":"SS9SBT","label":"Proventia Network Intrusion Prevention System"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Updates","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"4.6.1;4.6.2","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}},{"Product":{"code":"SSETH9","label":"Proventia Network Multi-Function Security"},"Business Unit":{"code":"BU008","label":"Security"},"Component":"Updates","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"4.6.1;4.6.2","Edition":"","Line of Business":{"code":"","label":""}}]
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Historical Number
4114
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Document Information
Modified date:
21 March 2022
UID
swg21435781