Troubleshooting
Problem
User clicks 'Transfer - Import Data'. User browses to import file name (e.g. xxx.FZD), and clicks 'import' button. Soon afterwards, user receives error message.
Symptom
Screen error message:
- Error
The underlying connection was closed. An unexpected error occurred on a send.
[OK]
Event Viewer (Application Log):
- Event Type: Warning
Event Source: Cognos Controller
Event Category: None
Event ID: 0
Date: 16/02/2009
Time: 11:50:05
User: N/A
Computer: PCNAME
Description:
Error occured at 16/02/2009 11:50:05 in IBM Cognos 8 Controller, Error No=5, Source=FrangoDirect.ImportDataD.PushPeriodValues#ControllerProxyClient, Description=The underlying connection was closed: An unexpected error occurred on a send., HelpFile= HelpContext=0
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.3","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21375383