Error: "Unable to launch the application" and "Server returned HTTP response code: 501 for URL" when opening screen capture tool

Troubleshooting

Problem

When opening screen capture tool in IBM Rational Team Concert (RTC) web client, the error "Unable to launch the application" is shown:

Symptom

When using RTC web client and trying to invoke the screen capture tool, it works the first time, but on subsequent access the error above is displayed.

If you click details, you will find out that the error is the HTTP 501 code:

"Server returned HTTP response code: 501 for URL: https://<sever:port>/ccm/service/com.ibm.team.workitem.service.internal.rest.IScreenCaptureDownloadServer/capture.jar"

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Component":"screen capture tool","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.0.1;6.0.2;6.0.3;6.0.4;6.0.5;6.0.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
IBM Engineering Workflow Management

Software version:
6.0.1, 6.0.2, 6.0.3, 6.0.4, 6.0.5, 6.0.6

Operating system(s):
Windows

Document number:
1073632

Modified date:
12 September 2019

UID

ibm11073632

IBM Support

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