Troubleshooting
Problem
This technote explains how to resolve an Warning - Invalid Login error that can occur in IBM® Rational® ClearQuest that is integrated with IBM rational ClearCase®.
Symptom
An attempt to checkout or checkin an element in a ClearQuest enabled VOB brings up a "Warning - Invalid Login" dialogue box which states:
We were unable to connect to the schema repository to get the list of user databases. We are going to use the list of user databases from the last time a successful connection was made.On checking the "Details" box of the dialogue box displays this error:
Unable to logon to the SQL_SERVER database "<schema_repository_name>".
The vendor error message was:
SQLDriverConnect: RETCODE=-1, State=28000, Native Error=18456
[Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user '<cq_user_name>'.
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Integrations: IBM","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.10;2003.06.12;2003.06.13;2003.06.14;2003.06.15;2003.06.16;7.0;7.0.0.1;7.0.0.2;7.0.1;7.0.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"IBM Integrations","Platform":[{"code":"PF033","label":"Windows"}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Historical Number
126190801
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Document Information
Modified date:
04 December 2018
UID
swg21128738