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Error: Timeout [258] when opening node in Cognos Connection.

Troubleshooting


Problem

After opening a node in Cognos Connection the following mesage is displayed to the user. An error has occured which may require you to take action to avoid losing data. You should save a local copy of the data (to file or export to Excel) or take the node off-line then restart the application. You should notify your Administrator of this error. Click the Details button for further information. Clicking on the 'Details' button displays the folowing: An unregistered error has occured - please contact your system administrator Unable to open connection using connection string of Provider=SQLNCLI;Data Source=12-abc-ABCDE\PLANNING;UID=cognos;PWD=********* and timeout of 3 seconds.~~TCP Provider: Timeout error [258] The planningerrorlog.csv file captures the following message: Server Error Rxd: src=GenericRequestServer.cpp:perform:187, errNum=0, params=, desc=Unable to open connection using connection string of Provider=SQLNCLI;Data Source=12-abc-ABCDE\PLANNING;UID=cognos;PWD=********* and timeout of 3 seconds.~~TCP Provider: Timeout error [258].

[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

swg21392363