Symptom

Screen:
There is a problem with the Windows Installer Package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.


Event Viewer (Application Log):
Event Type: Warning
Event Source: Enigma
Event Category: None
Event ID: 0
Date: 2/21/2006
Time: 2:46:05 PM
User: N/A
Computer: machineName
Description:
Error occured at 2/21/2006 2:46:05 PM in Cognos Controller, Error No=10000, Source=xFran.SetAnyRegSetting, Description=Error saving registry settings!!, HelpFile= HelpContext=0

Event Type: Warning
Event Source: Enigma
Event Category: None
Event ID: 0
Date: 2/21/2006
Time: 2:46:05 PM
User: N/A
Computer: machineName
Description:
Error occured at 2/21/2006 2:46:05 PM in CCR, Error No=10000, Source=xFran.SetAnyRegSetting, Description=Error saving registry settings!!, HelpFile= HelpContext=0

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 2/21/2006
Time: 2:45:49 PM
User: domain\username
Computer: machineName
Description:
Product: Cognos Controller Client -- Installation failed.
Data:
0000: 7b 31 43 46 44 36 43 42 {1CFD6CB
0008: 30 2d 41 45 31 39 2d 34 0-AE19-4
0010: 30 31 46 2d 38 45 44 34 01F-8ED4
0018: 2d 37 32 46 33 46 35 36 -72F3F56
0020: 42 45 31 30 45 7d BE10E}

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11720
Date: 2/21/2006
Time: 2:45:49 PM
User: domain\username
Computer: PCNAME
Description:
Product: Cognos Controller Client -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action CognosUnregisterComponents script error -2147319779, : Line 7, Column 1,
Data:
0000: 7b 31 43 46 44 36 43 42 {1CFD6CB
0008: 30 2d 41 45 31 39 2d 34 0-AE19-4
0010: 30 31 46 2d 38 45 44 34 01F-8ED4
0018: 2d 37 32 46 33 46 35 36 -72F3F56
0020: 42 45 31 30 45 7d BE10E}