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Error 'There is an error in XML document' when launching Controller

Troubleshooting


Problem

User launches Controller (for example, using a shortcut to URL: servername/cognos8/controllerbin/ccr.exe). The Controller client appears to launch. However, user receives an error message. If the user clicks 'OK', then they are presented with the normal logon screen (user / password / actuality / period). However, if they try to fill the username, then afterwards the user receives a second error message (identical to the first).

Symptom


Screen error message:

    Information
    Standard Error
    Number: 5
    Source: ControllerProxyClient
    Description: There is an error in XML document (1, 1020).
    [OK]

Event Viewer (application log) on client device:
    Event Type: Warning
    Event Source: Cognos Controller
    Event Category: None
    Event ID: 0
    Date: 24/04/2009
    Time: 14:43:21
    User: N/A
    Computer: CLIENTPC
    Description:
    Error occured at 24/04/2009 14:43:21 in Cognos Controller, Error No=5, Source=FrangoDirect.SecurityRightsD.GetLoginParamsControllerProxyClient, Description=There is an error in XML document (1, 3194)., HelpFile= HelpContext=0
and:

    Event Type: Warning
    Event Source: Cognos Controller
    Event Category: None
    Event ID: 0
    Date: 24/04/2009
    Time: 14:43:21
    User: N/A
    Computer: CLIENTPC
    Description:
    Error occured at 24/04/2009 14:43:21 in Cognos Controller, Error No=5, Source=ControllerProxyClient, Description=There is an error in XML document (1, 1020)., HelpFile= HelpContext=0
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
8.3

Operating system(s):
Windows

Document number:
625811

Modified date:
09 May 2025

UID

swg21384135

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