Troubleshooting
Problem
Superuser/consultant attempts to import account and company structures from a flat or CSV file. The definitions are correct, but when they try to import they receive an error message.
Symptom
Example (Controller 8.2):
Information
Standard Error
Source: ControllerProxyClient : System.Web.Services.Protocols.SoapException: Server was unable to process request. System.Runtime.InteropServices.COMException (0x800A005B): Object variable or With block variable not set at FrDImportBT.clsExtImportClass.DoImport(String sGuid, String sUser, Boolean bCaseExpVal, Int32 lBatchId, String sSpecName, String sStructureType, String sPrompots, Int32 ILLocale, Boolean& bError, Int32& IError, String& sErrorMsg, Recordset rsFileDataAndInfo, Recordset & rsRecon, Recordset& rsLog) at Cognos.Controller.Proxy.CCRWS.clsExtImport DoImport(...]
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000Gmx2AAC","label":"Error"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1037555
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Document Information
Modified date:
08 May 2025
UID
swg21347546