Troubleshooting
Problem
User launches Controller. After entering the details inside the login screen (e.g. ADM/***, Actuality etc), they immediately receive an error message.
Symptom
Error
System.Web.Services.Protocols.SoapException: Server was unable to process request.
System.Security.SecurityException: Permission denied
at FrUserManagerB.UserManagerBClass.GetCurrentUsers(String sGuid,
String sUser)
at Cognos.Controller.Proxy.CCRWS.UserManager_GetCurrentUsers(String
sGUID, String sUser)
The Zone of the assembly that failed was: MyComputer
--- End of inner exception stack trace ---
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1033930
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Document Information
Modified date:
08 May 2025
UID
swg21347231