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Error 'Server Application Unavailable' when testing http://APPSERVER/.../controllerserver/ccrws.asmx

Troubleshooting


Problem

During the installation of Controller, the administrator attempts to check that the Controller ASP.NET webserver is correctly functioning, by launching: http://APPSERVER/cognos8/controllerserver/ccrws.asmx Administrator receives error message inside Internet Explorer.

Symptom

Screen:

Server Application Unavailable
The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request.

Administrator Note: An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur.

Event Log of Application server:

Event#1
Event Type: Error
Event Source: ASP.NET 2.0.50727.0
Event Category: None
Event ID: 1334
Date: 11/03/2008
Time: 18:29:49
User: N/A
Computer: APPSERVER
Description:
Failed to initialize the AppDomain:/LM/W3SVC/1/Root/cognos8/controllerserver
Exception: System.IO.FileLoadException
Message: Could not load file or assembly 'System.Web, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. Access is denied.
StackTrace: at System.Reflection.Assembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, Assembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection)
at System.Reflection.Assembly.nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, Assembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection)
at System.Reflection.Assembly.InternalLoad(AssemblyName assemblyRef, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
at System.Reflection.Assembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
at System.Activator.CreateInstance(String assemblyName, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, Evidence securityInfo, StackCrawlMark& stackMark)
at System.Activator.CreateInstance(String assemblyName, String typeName)
at System.AppDomain.CreateInstance(String assemblyName, String typeName)
at System.AppDomain.CreateInstance(String assemblyName, String typeName)
at System.Web.Hosting.ApplicationManager.CreateAppDomainWithHostingEnvironment(String appId, IApplicationHost appHost, HostingEnvironmentParameters hostingParameters)
at System.Web.Hosting.ApplicationManager.CreateAppDomainWithHostingEnvironmentAndReportErrors(String appId, IApplicationHost appHost, HostingEnvironmentParameters hostingParameters)

Event#2
Event Type: Error
Event Source: ASP.NET 2.0.50727.0
Event Category: None
Event ID: 1088
Date: 11/03/2008
Time: 18:29:49
User: N/A
Computer: APPSERVER
Description:
Failed to execute request because the App-Domain could not be created. Error: 0x80070005 Access is denied.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1038915

Document Information

More support for:
IBM Cognos Controller

Software version:
8.3

Operating system(s):
Windows

Document number:
375531

Modified date:
08 May 2025

UID

swg21347761

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