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"Error: 'ReportDispatcherEntry' is undefined" when running Standard Reports

Troubleshooting


Problem

User runs any standard report (also known as 'system reports'). User receives an error. If the user clicks 'Yes' then a new/different error. After clicking 'Yes' to this, a new error appears etc.

Symptom


Script Error
An error has occurred in the script on this page
Line: 32
Char: 1
Error: 'ReportDispatcherEntry' is undefined
Code: 0
URL: http://servername/ibmcognos/rv/serverrequest/requests/standalone/ViewerDispatcherEntry.js
Do you want to continue running scripts on this page?
[Yes] [No]


'ServerRequest' is underfined


Unable to get property 'setSelectionBasedFeaturesEnabled' of undefined or null reference

Unable to get property 'addMetaData' of undefined or null reference

Unable to get property of 'addContextData' or underfined or null reference

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21680774

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