Troubleshooting
Problem
This technote explains an error that occurs when re-registering DLL files for IBM® Rational® ClearQuest on Microsoft® Windows®.
Symptom
The DLLs, package files, and other program files for ClearQuest can be re-registered independent of the Add/Remove Programs screen of Windows by running rereg.bat from a command prompt in the following directory:
C:\Program Files\Rational\ClearQuest
When running this command, the following errors may be seen on the screen:
regsvr32 /c /s .\cqweb_util.dll
ERROR: Registration failed. Exit status: 3
regsvr32 /c /s .\cqfilecache.dll
ERROR: Registration failed. Exit status: 3
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.13;2003.06.14;2003.06.15;2003.06.16;7.0;7.0.0.1;7.0.1;7.0.0.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21271134