Troubleshooting
Problem
User launches Controller. User receives error message. User cannot continue. User launches Excel. User receives error message. User cannot use Controller Excel link.
Symptom
Scenario #1
IBM Cognos 8 Controller
An error occurred while trying to access the server.
Please enter a valid server URL or contact your system administrator for assistance.
CONTROLLER_WSSURL
Scenario #2
IBM Cognos 8 Controller
An error occurred while trying to access the server.
Please enter a valid server URL or contact your system administrator for assistance.
http://yourserver/cognos8/controllerserver
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1040883
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Document Information
Modified date:
09 May 2025
UID
swg21348087