Troubleshooting
Problem
When you install one of the IBM Rational products with the IBM Installation Manager, you might receive a "Phase Installation" error.
Symptom
IBM Installation Manager shows an error in the log and generates an XML file.
Figure 1 Installation log in German
Cause
To install Rational tools, you need administrative rights. If you have only restricted administrative rights, you might have no access to C:\Documents and Settings\All Users\Start Menu\Programs, for example. In this case the IBM Installation Manager creates a dump file.
Resolving The Problem
Acquire full administrative rights on the computer to install IBM Rational products. If necessary, see your system administrator.
[{"Product":{"code":"SSDV2W","label":"IBM Installation Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Install","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"1.0;1.1;1.2;1.3","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
25 October 2021
UID
swg21391615