Troubleshooting
Problem
User launches Controller. The client appears to start loading OK. Then, an error message appears.
Symptom
The page cannot be displayed
There is a problem with the page you are trying to reach and it cannot be displayed.
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Please try the following:
Open the <servername> home page, and then look for links to the information you want.
Click the Refresh button, or try again later.
Click Search to look for information on the Internet.
You can also see a list of related sites.
HTTP 500 - Internal server error
Internet Explorer
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1;10.1.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21380204