IBM Support

Error: "Out of Disk Space" trying to install Notes on a large hard disk partition

Question & Answer


Question

You attempt to install Lotus Notes on a hard disk partition that contains ample space. InstallShield reports that there is not enough space available to install and the installation fails. When you check the partition details, a negative number displays for the disk size and the available size.

The error message is:

    "Out of Disk Space. Disk space required for the installation exceeds available disk space."
This only occurs on the Microsoft Windows operating system.

Answer

This issue was reported to Quality Engineering as SPR# IBAN6BFQ5F. The only workaround currently available is to install Notes onto a smaller partition under one terabyte in size. This allows InstallShield to recognize the partition's size correctly.

Internal Use Only

NOTE TO SWEs: This appears to be a third-party Microsoft InstallShield bug/limitation.


SPR IDSPR System
IBAN6BFQ5FNotes SPRs
BBSZ7TZB2KNotes SPRs

APAR LO13111
APAR LO42424
PMR 09605 344 000

You attempt to install Lotus Notes on a hard disk partition that contains ample space. InstallShield reports that there is not enough space available to install and the installation fails.

[{"Product":{"code":"SSKTWP","label":"IBM Notes"},"Business Unit":{"code":"BU003","label":"Collaboration Solutions"},"Component":"Install\/Setup","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5;8.0;7.0;6.5;6.0","Edition":""}]

Document Information

Modified date:
16 June 2018

UID

swg21203328