Error 'ORA-01658: unable to create INITIAL extent for segment in...' when performing 'run steps'

Troubleshooting

Problem

Administrator is upgrading Controller version. As part of this process, installer clicks on 'Run Steps'. Error message received.

Symptom

Conversion of databases is in progress...
Creating menu...
Adding predefined workflow...
Running General Database Upgrade to Version: 678
Running Step 599
Running Step 600
Running Step 601
Running Step 602
Running Step 603
Running Step 604
Running Step 605
Running Step 606
Running Step 607
Running Step 608
Running Step 609
Running Step 610
Running Step 611
Database Upgrade is aborted due to error in processing Step 611 -- Script: nc_xdb00_journals.index.
Error - -2147217900 ORA-20001: ORA-01658: unable to create INITIAL extent for segment in tablespace XDB_INDEX
ORA-06512: at line 15

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 8.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1038596

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Document Information

More support for:
IBM Cognos Controller

Software version:
Controller (Frango) 8.2

Operating system(s):
Windows

Document number:
123485

Modified date:
08 May 2025

UID

swg21371432

IBM Support

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