An error occurs when opening any elist node in a particular client machine, others web clients can open it without problems.
[CCLMsg: system text='Argument value is null']
WHILE [CCLMsg: system text='parsing cogrcp from input stream']
WHILE [CCLMsg: system text='parsing cogrcp from file 'C:\ Documents and settings\userID\local settings\temporary internet files\content.IE5……cogrcp'']
See log file for details: 'C:\settings\usersID\application data\cognosRCP\logs\provagent_8.4_date.log'
A particular user can have a cookie whose value is not being properly encoded in the generated .cogrcp file, which is XML. So when reading the file the rich client XML parser is throwing an error trying to interpret the value not properly encoded before.
Resolving The Problem
Delete all cookies, history and temporary Internet files from Internet Explorer (making sure that there is nothing left going into the folder \Documents and Settings\userID\local settings\temporary internet files).
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15 June 2018