Troubleshooting
Problem
User launches Controller. User receives an error message.
To try to troubleshoot this, administrator launches ASP.NET diagnostic website (http://servername/ibmcognos/controllerserver/ccrws.asmx). Administrator sees root cause error message.
Symptom
- When launching client:
An error occurred while trying to access the server.
Controller 10.2.0 example:
Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
--
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "<http>://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="<http>://www.w3.org/1999/xhtml">
<head>
<title>IIS 8.5 Detailed Error - 500.19 - Internal Server Error</title>
<style type="text/css">
<!--
<....>
-->
</style>
</head>
<body>
<div id="content">
<div class="content-container">
<h3>HTTP Error 500.19 - Internal Server Error</h3>
<h4>The requested page cannot be accessed because the related configuration data for the page is invalid.</h4>
</div>
<....>
<tr class="alt"><th>Handler</th><td> Not yet determined</td></tr>
<tr><th>Error Code</th><td> 0x800700b7</td></tr>
<tr class="alt"><th>Config Error</th><td> There is a duplicate 'system.web.extensions/scripting/scriptResourceHandler' section defined
</td></tr>
<tr><th>Config File</th><td> \\?\C:\Program Files (x86)\ibm\cognos\c10\ControllerProxyServer\web.config</td></tr>
</table>
</div>
<div id="details-right">
<table border="0" cellpadding="0" cellspacing="0">
<tr class="alt"><th>Requested URL</th><td> <http>://vmcont102:80/ibmcognos/controllerserver/CCRWS.asmx</td></tr>
<tr><th>Physical Path</th><td> C:\Program Files (x86)\ibm\cognos\c10\ControllerProxyServer\ccrws.asmx</td></tr>
<tr class="alt"><th>Logon Method</th><td> Not yet determined</td></tr>
<tr><th>Logon User</th><td> Not yet determined</td></tr>
</table>
<div class="clear"></div>
</div>
</fieldset>
</div>
<div class="config_source content-container">
<fieldset>
<h4>Config Source:</h4>
<pre><code> 8: <sectionGroup name="scripting" type="System.Web.Configuration.ScriptingSectionGroup, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35">
<span class="highlight-code"> 9: <section allowDefinition="MachineToApplication" name="scriptResourceHandler" requirePermission="false" type="System.Web.Configuration.ScriptingScriptResourceHandlerSection, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" /></span>
10: <sectionGroup name="webServices" type="System.Web.Configuration.ScriptingWebServicesSectionGroup, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35">
</code></pre>
</fieldset>
</div>
<div class="content-container">
<fieldset><h4>More Information:</h4>
This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error.
<p><a href="http://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=500,19,0x800700b7,9600">View more information »</a></p>
Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
--
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "<http>://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="<http>://www.w3.org/1999/xhtml">
<head>
<title>IIS 8.5 Detailed Error - 500.19 - Internal Server Error</title>
<style type="text/css">
<!--
<....>
-->
</style>
</head>
<body>
<div id="content">
<div class="content-container">
<h3>HTTP Error 500.19 - Internal Server Error</h3>
<h4>The requested page cannot be accessed because the related configuration data for the page is invalid.</h4>
</div>
<....>
<tr class="alt"><th>Handler</th><td> Not yet determined</td></tr>
<tr><th>Error Code</th><td> 0x800700b7</td></tr>
<tr class="alt"><th>Config Error</th><td> There is a duplicate 'system.web.extensions/scripting/scriptResourceHandler' section defined
</td></tr>
<tr><th>Config File</th><td> \\?\C:\Program Files (x86)\ibm\cognos\c10\ControllerProxyServer\web.config</td></tr>
</table>
</div>
<div id="details-right">
<table border="0" cellpadding="0" cellspacing="0">
<tr class="alt"><th>Requested URL</th><td> <http>://vmcont102:80/ibmcognos/controllerserver/CCRWS.asmx</td></tr>
<tr><th>Physical Path</th><td> C:\Program Files (x86)\ibm\cognos\c10\ControllerProxyServer\ccrws.asmx</td></tr>
<tr class="alt"><th>Logon Method</th><td> Not yet determined</td></tr>
<tr><th>Logon User</th><td> Not yet determined</td></tr>
</table>
<div class="clear"></div>
</div>
</fieldset>
</div>
<div class="config_source content-container">
<fieldset>
<h4>Config Source:</h4>
<pre><code> 8: <sectionGroup name="scripting" type="System.Web.Configuration.ScriptingSectionGroup, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35">
<span class="highlight-code"> 9: <section allowDefinition="MachineToApplication" name="scriptResourceHandler" requirePermission="false" type="System.Web.Configuration.ScriptingScriptResourceHandlerSection, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" /></span>
10: <sectionGroup name="webServices" type="System.Web.Configuration.ScriptingWebServicesSectionGroup, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35">
</code></pre>
</fieldset>
</div>
<div class="content-container">
<fieldset><h4>More Information:</h4>
This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error.
<p><a href="http://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=500,19,0x800700b7,9600">View more information »</a></p>
Controller 10.2.1 example:
~~~~~~~~~~~~~~~~~~~~~
HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.
<....>
Config Error There is a duplicate 'system.web.extensions/scripting/scriptResourceHandler' section defined
<....>
Config File C:\...\ControllerProxyServer\web.config
Requested URL http://servername/ibmcognos/controllerserver/CCRWS.asmx
Physical Path C:\...\ControllerProxyServer\CCRWS.asmx
This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error.
~~~~~~~~~~~~~~~~~~~~~
- When launching diagnostic website:
HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.Detailed Error Information:
Module IIS Web Core
Notification BeginRequest
Handler Not yet determined
Error Code 0x800700b7
Config Error There is a duplicate 'system.web.extensions/scripting/scriptResourceHandler' section defined
Config File \\?\C:\Program Files (x86)\ibm\cognos\c10\ControllerProxyServer\web.config
Requested URL <http>://vmcont102:80/ibmcognos/controllerserver/ccrws.asmx
Physical Path C:\Program Files (x86)\ibm\cognos\c10\ControllerProxyServer\ccrws.asmx
Logon Method Not yet determined
Logon User Not yet determined
Config Source:
8: <sectionGroup name="scripting" type="System.Web.Configuration.ScriptingSectionGroup, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35">
9: <section allowDefinition="MachineToApplication" name="scriptResourceHandler" requirePermission="false" type="System.Web.Configuration.ScriptingScriptResourceHandlerSection, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35" />
10: <sectionGroup name="webServices" type="System.Web.Configuration.ScriptingWebServicesSectionGroup, System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35">
More Information:
This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0;10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21661800