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"An error occurred while trying to access the server ... System.IndexOutOfRangeException: Index was outside the bounds of the array" when launching Controller client

Troubleshooting


Problem

User launches Controller client. An error appears.
Problem only affects one user. All other users can successfully logon OK.

Symptom

An error occurred while trying to access the server
Details:
image-20190321161317-2
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.IndexOutOfRangeException: Index was outside the bounds of the array. at
Cognos.Controller.Proxy.ControllerReportNetService.RepNet.GetUserInfo (String sGuid, String sUser, String passportId) at
Cognos.Controller.Proxy.CCRWS.GetUserInfo(....
<...
at CCR.AppContext.DoLogin()
at CCR.AppContext.Login()

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
12 October 2021

UID

ibm10876974

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