Troubleshooting
Problem
User launches Controller. User receives error message.
Symptom
Screen:
An error occurred while trying to access server
Event Viewer (Application Log):
Event Type: Warning
Event Source: Cognos Controller
Event Category: None
Event ID: 0
Date: 08/03/2012
Time: 16:24:02
User: N/A
Computer: SERVERNAME
Description:
Error occured at 08/03/2012 16:24:02 in IBM Cognos 8 Controller, Error No=5, Source=FrangoDirect.ServerInfoD.GetServerInfo#ControllerProxyClient, Description=System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x80004005): ORA-01017: invalid username/password; logon denied
at FrServerB.ServerInfoClass.GetServerInfo(String sGuid, String sUser)
at Cognos.Controller.Proxy.CCRWS.ServerInfo_GetServerInfo(String sGuid, String sUser)
--- End of inner exception stack trace ---, HelpFile= HelpContext=0
Event Type: Error
Event Source: VBRuntime
Event Category: None
Event ID: 1
Date: 08/03/2012
Time: 16:24:02
User: N/A
Computer: SERVERNAME
Description:
The VB Application identified by the event source logged this Application FrSrvFunc: Thread ID: 5228 ,Logged: Connection Error: Udl=File Name=C:\Program Files\cognos\c8\Data\connection_name.Udl But security is OFF!!!
Error No=-2147467259, Source=OraOLEDB, Description=ORA-01017: invalid username/password; logon denied, Native Error=1017, Sql State =
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
08 May 2025
UID
swg21587148