Troubleshooting
Problem
User launches Controller client. An error appears.
Symptom
After the user launches the Controller client, the 'Native' logon screen appears:
This is unexpected (wrong). Instead the user expects the system to use Windows Authentication (therefore single sign-on) which would therefore not show this 'Native' logon screen.
If the user types in any username/password, then the following error appears:
An error occurred while trying to access the server
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000brYKAAY","label":"Installation"}],"ARM Case Number":"TS003726176","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16213203