Troubleshooting
Problem
After upgrading VMware ESX to servers to V6.0 and upgrading Tivoli Storage Manager for Virtual Environments to V7.1.2, backups of several VMs fail to quiesce the virtual machines.
Symptom
The following messages are logged in the dsmerror.log file of the datamover :
ANS9365E VMware vStorage API error for virtual machine 'vm-guest-name'.
TSM function name : visdkCreateVmSnapshotMoRef
TSM file : vmvisdk.cpp (5416)
API return code : 67
API error message : An error occurred while saving the snapshot: Failed to quiesce the virtual machine.
[{"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Data Protection for VMware","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.1.2","Edition":"","Line of Business":{"code":"LOB69","label":"Storage TPS"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21903258