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An error occurred while quiescing the virtual machine

Troubleshooting


Problem

The BACKUP VM command is used to backup a VMware guest. The backup fails with the ANS9365E indicating a quiesce error with the VM machine.

Symptom

An example of errors logged follows.

ANS9365E VMware vStorage API error for virtual machine 'MYVM'.
TSM function name : CreateSnapshot_USCORETask
TSM file : vmvisdk.cpp (5259)
API return code : 1939
API error message : An error occurred while quiescing the virtual machine. See the virtual machine's event log for details.
ANS5250E An unexpected error was encountered.
TSM function name : vmVddkFullVMPrePareToOpenVMDKs
TSM function : snapshot targetMoRefP is null
TSM return code : 115
TSM file : ..\..\common\vm\vmbackvddk.cpp (12419)

[{"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Data Protection for VMware","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.3;6.4;7.1;7.1.1;7.1.2;7.1.3;7.1.4;7.1.6","Edition":"","Line of Business":{"code":"LOB69","label":"Storage TPS"}}]

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Document Information

Modified date:
17 June 2018

UID

swg21694600

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