Troubleshooting
Problem
User launches the main Controller client (CCR.EXE). User clicks "Reports - Run". User selects a report, and sends this to Excel. User receives an error message.
Symptom
Information
Standard Error
Number: 5
Source: System
Description: An error occurred in sending the command to the application
at
System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfostartInfo)
at System.Diagnostics.Process.Start()
at System...
[OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21593270