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Troubleshooting
Problem
After successfully creating and running steps on a new Oracle Controller database when opening in the Controller client and attempting to connect the message "An error occured while trying to access server" is displayed.
Symptom
An examination of the Windows Event Viewer Application log reveals the following error message indicating an ORA-12638 issue
Error occured at 9/27/2006 9:12:27 PM in Cognos Controller, Error No=5, Source=FrangoDirect.ConnectionDirect.GetUserInfo#ControllerProxyClient, Description=System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Data.OracleClient.OracleException: ORA-12638: Credential retrieval failed
at System.Data.OracleClient.DBObjectPool.GetObject(Object owningObject, Boolean& isInTransaction)
at System.Data.OracleClient.OracleConnectionPoolManager.GetPooledConnection(String encryptedConnectionString, OracleConnectionString options, OracleConnection owningObject, Boolean& isInTransaction)
at System.Data.OracleClient.OracleConnection.OpenInternal(OracleConnectionString parsedConnectionString, Object transact)
at System.Data.OracleClient.OracleConnection.Open()
at System.Data.Common.DbDataAdapter.QuietOpen(IDbConnection connection, ConnectionState& originalState)
at System.Data.Common.DbDataAdapter.FillFromCommand(Object data, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet)
at Cognos.Controller.Proxy.ControllerReportNetService.RepNet.GetUserInfo(String sGuid, String sUser, String passportId)
at Cognos.Controller.Proxy.CCRWS.GetUserInfo(String sGuid, String sUser, String passportId)
--- End of inner exception stack trace ---, HelpFile= HelpContext=0
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 8.1;Controller (Frango) 8.1 RTM SP1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1025221
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Document Information
More support for:
IBM Cognos Controller
Software version:
Controller (Frango) 8.1, Controller (Frango) 8.1 RTM SP1
Operating system(s):
Windows
Document number:
373551
Modified date:
08 May 2025
UID
swg21346220
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