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Error Number: -2147195502, Error Description: An unknown error has occurred, working in RequisitePro

Troubleshooting


Problem

This technote identifies a resolution to the error number -2147195502, which can occur when launching IBM® Rational® RequisitePro® or when creating a new project.

Cause

The full error message is as follows:

An internal error occurred: Error Number: -2147195502. Error Description: An unknown error has occurred.

Automation error. The specified module could not be found ActiveX component can't create object RQDatastoreGUI.Application::LaunchProjectCreation->RqDatastoreServices.Templates::Load->RqDatastoreServices.Templates

OR



An internal error occurred: Error Number: -2147195502 Error Description: An unknown error has occurred.
Object variable or with block variable not set RqDatastoreGUI.Application:LaunchProjectStart_-> RqDatastoreServices.Templates::Load-> RqDatastoreServices.Templates::LoadTemplatesFromDirectory-> RqXMLConversion.Conversion.isCurrentXMLVersion

This error is the result of the msxml3.dll not registered properly during the installation of a third party product that uses the Microsoft® SMS installer. The following software installations have been know to cause this error in RequisitePro, SAP DB Database Manager, Microsoft SQL 2000 Client Tools SP3 Update, and JDK 1.3.1-04.

Resolving The Problem

Manually re-register the msxml3.dll file using the Microsoft regsvr32 command.

  1. Exit RequisitePro
  2. Open a command prompt by selecting Start > Run, enter the following command and then OK:

    regsvr32     -u "C:\winnt\system32\msxml3.dll"

    The following should be returned:

    DLLUnregisterServer in msxml3.dll succeeded

    Click OK on the message dialog box.
  3. Enter the following command into the Run field and then OK:

    regsvr32     "C:\winnt\system32\msxml3.dll"

    The following should be returned:

    DLLRegisterServer in msxml3.dll succeeded

    Click OK on the message dialog box.
  4. RequisitePro should now run without error


[{"Product":{"code":"SSSHCT","label":"Rational RequisitePro"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Open Project","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2002.05.00;2002.05.20;2003.06.00;2003.06.01;2003.06.10;2003.06.12;2003.06.13;2003.06.14;2003.06.15;2003.06.16","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
16 June 2018

UID

swg21164038

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