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Troubleshooting
Problem
User launches Controller. User chooses database from menu. User receives error message.
Symptom
Screen Message:
- Microsoft IE Execute shell
Microsoft IE Execute shell has encountered a problem and needs to close.
We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
[Debug] [Close]
Event Log:
- Event Type: Error
Event Source: .NET Runtime
Event Category: None
Event ID: 1023
Date: 09/02/09
Time: 11:56:01
User: N/A
Computer: CITRIXSERVERNAME
Description:
.NET Runtime version 2.0.50727.1433 - Fatal Execution Engine Error (79FFEE24) (80131506)
Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 1000
Date: 09/02/09
Time: 11:56:24
User: N/A
Computer: CITRIXSERVERNAME
Description:
Faulting application ieexec.exe, version 2.0.50727.1433, stamp 471ebc85, faulting module mscorwks.dll, version 2.0.50727.1433, stamp 471ef729, debug? 0, fault address 0x0009d76f.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.3","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
8.4, 8.3
Operating system(s):
Windows
Document number:
124529
Modified date:
08 May 2025
UID
swg21372312
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