IBM Support

Error 'Microsoft IE Execute shell has encountered a problem and needs to close' when starting Controller

Troubleshooting


Problem

User launches Controller. User chooses database from menu. User receives error message.

Symptom

Screen Message:

    Microsoft IE Execute shell
    Microsoft IE Execute shell has encountered a problem and needs to close.
    We are sorry for the inconvenience.
    If you were in the middle of something, the information you were working on might be lost.
    [Debug] [Close]

Event Log:
    Event Type: Error
    Event Source: .NET Runtime
    Event Category: None
    Event ID: 1023
    Date: 09/02/09
    Time: 11:56:01
    User: N/A
    Computer: CITRIXSERVERNAME
    Description:
    .NET Runtime version 2.0.50727.1433 - Fatal Execution Engine Error (79FFEE24) (80131506)

    Event Type: Error
    Event Source: .NET Runtime 2.0 Error Reporting
    Event Category: None
    Event ID: 1000
    Date: 09/02/09
    Time: 11:56:24
    User: N/A
    Computer: CITRIXSERVERNAME
    Description:
    Faulting application ieexec.exe, version 2.0.50727.1433, stamp 471ebc85, faulting module mscorwks.dll, version 2.0.50727.1433, stamp 471ef729, debug? 0, fault address 0x0009d76f.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.3","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
8.4, 8.3

Operating system(s):
Windows

Document number:
124529

Modified date:
08 May 2025

UID

swg21372312

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