Troubleshooting
Problem
Error messages and their corrective measures for PC Server 300
Resolving The Problem
<</font>| Error Message/Symptom | FRU/Action |
| Arithmetic Functions Failed An error was detected during the CPU Test. |
1. Microprocessor 2. System Board |
| Base Memory Test Failed An error was detected in base memory. |
1. Memory Module 2. System Board |
| Battery Error | 1. Replace the battery and run Setup. 2. System Board |
| Boot Sector Unreadable A boot sector read error was detected on the hard disk drive. |
1. Hard Disk Drive 2. Hard Disk Drive Cable 3. Hard Disk Drive Adapter (if installed) 4. System Board |
| Bus Noise Test Failed The RAM Test detected an error in the memory bus. |
1. Memory Module 2. System Board |
| Butterfly Cylinder Access Test Failed The Hard Disk Drive Test detected mismatch between the data read and the data stored on the drive. |
1. Hard Disk Drive 2. Hard Disk Drive Cable 3. Hard Disk Drive Adapter (if installed) 4. System Board |
| Clock Stopped The real-time clock has stopped working. |
1. Real-Time Clock Assembly 2. System Board |
| CMOS Clock Test Failed The Time and Date Settings for CMOS and DOS do not Match. |
1. Real-Time Clock Assembly 2. System Board |
| COM Port Tests Failed Test failed with wrap plug attached. |
1. Serial Cable 2. System Board |
| Controller Diagnostic Test Failed An error was detected while testing the Hard Disk Controller (Adapter). |
1. Hard Disk Drive Adapter (if installed) 2. Hard Disk Drive 3. System Board |
| Cylinder 0 errors The test detected an error reading the first cylinder of the hard disk drive. |
1. Hard Disk Drive 2. Hard Disk Drive Adapter (if installed) 3. System Board |
| Device is Not Ready Ready the Device... or Press Any Key |
1. Ensure the device is powered-on 2. Replace failing device 3. Device Adapter (if installed) 4. System Board |
| Disk Error Encountered Opening Output File Press Any Key To Continue. | 1. Hard Disk Drive 2. Hard Disk Drive Adapter (if installed) 3. System Board |
| DMA #X Failed The Main Components Test detected an error while testing the DMA controller. |
1. System Board |
| DMA Page Register Failed An error was detected while outputting all possible values to the DMA Page Register. |
1. System Board |
| Door Is Open |
1. Close door on device being tested. 2. Device being tested 3. System Board |
| Drive (x) Media (y) Mismatch The capacity listed for the drive in the File Allocation Table ID does not match the calculated capacity of the drive. |
1. Check diskette and diskette drive capacity. 2. Diskette Drive 3. System Board |
| EISA Configuration NVRAM Bad | 1. Replace battery, then run Setup. 2. System Board |
| Error in video buffer. Bad bits The video memory test failed. |
1. Video Adapter 2. System Board 3. Display |
| Exception Interrupt In Protected Mode Diags Cannot Continue Server error, all system tests will stop. Remove one adapter at a time until the symptom goes away. |
1. Any Adapter 2. System Board 3. Processor |
| Extended Memory Test Failed An error was detected in Extended Memory. |
1. Memory Module 2. System Board |
| FF Stuck Key Keyboard error |
1. Keyboard 2. System Board |
| Floppy Drive Failed One or more diskette drives failed. |
1. Diskette Drive 2. System Board 3. Diskette Drive Cable |
| General Function Failed Remove one adapter at a time until the symptom goes away. |
1. Any Adapter 2. System Board 3. Processor |
| Hard Drives Failed One or more of the Hard Disk Drive tests detected an error. |
1. Hard Disk Drive 2. Hard Disk Drive Adapter (if installed) 3. System Board |
| Incorrect DOS version | 1. Ensure you are using DOS version 3.0 or higher. |
| Insert A Data Disk | 1. Insert a known good data disk into the CD-ROM. 2. CD-ROM Drive 3. System Board 4. CD-ROM Cable |
| INT Mask Register Failed The INT Mask Register tests detected an error. |
1. Microprocessor 2. System Board |
| Invalid Date The back-up clock and DOS dates do not match. |
1. Real-Time Clock Assembly 2. System Board |
| Invalid Time The back-up clock and DOS time of day settings do not match. |
1. Real-Time Clock Assembly 2. System Board |
| Keyboard Error One or more keys do not operate correctly. |
1. Keyboard 2. System Board |
| Linear Cylinder Access Test Failed Hard disk drive error. The redundancy check of the sectors read does not match the information on the drive. |
1. Hard Disk Drive 2. Hard Disk Drive Cable 3. Hard Disk Drive Adapter (if installed) 4. System Board |
| Logic Function Failed The CPU Logic Test has detected an error. |
1. Microprocessor 2. System Board |
| Loopback Error An error occurred during the COM Port Test or Parallel Port Test. NOTE: A wrap plug must be installed to successfully complete these tests. |
1. System Board 2. Wrap Plug |
| Main Components Failed A component failure was detected on the system board. |
1. System Board 2. Processor |
| Memory test cannot run at this location in memory Not enough free memory available to start the memory test. |
1. Memory Module 2. System Board |
| Missing QAPlus/PRO Files(s) One or more Diagnostic support files are missing. |
1. Diagnostic Diskette |
| NO LOOP-BACK PLUG. Skipping External loopback test No wrap plug installed. |
1. Install wrap plug on the serial port, rerun test. 2. System Board |
| Not ready Printer not on-line or not ready. |
1. Ready Printer 2. Printer 3. Printer Cable 4. System Board |
| Not ready error, ready drive A DMA Transfer test error |
1. Ensure that a known good formatted diskette is in drive a, then rerun the test. 2. System Board |
| No 'type-amatic' repeat NOTE: At least one repeat key must be tested during this test or an error will occur. The Type-amatic test detected an error. |
1. Keyboard 2. System Board |
| Not used by any standard device The IRQ is not currently being used by a non-standard device. |
1. System Board |
| Numeric Proc Failed The NPU TEST detected an error. |
1. Microprocessor 2. System Board |
| Parallel Ports Failed Test Report Summary message. |
1. System Board |
| Pass (N): ** Errors ** Drive (X) Failed The read/write test failed on the diskette drive. |
1. Diskette Drive 2. System Board 3. Diskette Drive Cable |
| Pass (N) Drive Not Ready The diskette drive door is open or defective. |
1. Ensure diskette drive is ready. 2. Diskette Drive 3. System Board 4. Diskette Drive Cable |
| Pass (N): Drive (X) Write Protected or Unformatted | 1. Insert a non-write protected, formatted diskette into the diskette drive; the rerun the test 2. Diskette Drive 3. System Board 4. Diskette Drive Cable |
| Pass (N): Unknown Media Drive (X) Diskette Drive Test error. The File Allocation Table ID on the diskette is invalid. |
1. Diskette 2. Diskette Drive 3. System Board 4. Diskette Drive Cable |
| Place Hi-density Media in Drive The capacity of the diskette installed in the diskette drive is less then the capacity of the drive. |
1. Diskette 2. Diskette Drive 3. System Board 4. Diskette Drive Cable |
| Printer Failed Ensure the printer is powered-on and ready. |
1. Printer 2. Printer Cable 3. System Board |
| Printer Fault Ensure the printer is powered-on and ready. |
1. Printer 2. Printer Cable 3. System Board |
| Printer Not Selected Ensure the printer is powered-on and ready. |
1. Printer 2. Printer Cable 3. System Board |
| Program or File Not Found Press Any Key The diagnostics cannot find the USER(N).COM file. |
1. Diagnostic Diskette 2. Diskette Drive 3. System Board |
| Program Too Big To Fit In Memory Too many Terminate and Stay Resident programs in memory while loading diagnostics. |
1. Reboot the system from the Diagnostic Diskette |
| QAPlus/PRO Cannot Be Re-run Because Of Error In Relocating Program Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in was not tested. |
1. Diagnostic Diskette 2. Memory Module 3. System Board |
| RAM Memory Error in Block n. Bad bits n An error was detected in RAM. |
1. Memory Module 2. System Board |
| RAM Test Failed Test Result Summary message, Memory Test failed. |
1. Memory Module 2. System Board |
| Read error on cylinder n Hard disk drive physical format error. |
1. Hard Disk Drive 2. Hard Disk Drive Adapter (if installed) 3. System Board |
| Read Errors Diskette drive read error. |
1. Diskette 2. Diskette Drive 3. System Board 4. Diskette Drive Cable |
| Receive Error Serial Port loopback test error. |
1. Serial Port Cable 2. System Board |
| Refresh Failure The Diagnostics Test detected an error while testing the DMA controller's RAM refresh cycle. |
1. Memory Module 2. System Board |
| RTC Interrupt Failure The Diagnostics Test cannot detect the Real-Time clock interrupt. |
1. Real-Time Clock Assembly 2. System Board |
| Serial Chip Error COM Port error, general. |
1. Serial Port Cable 2. System Board |
| Serial Compare Error COM Port error, information transmitted is not the same as information received. |
1. Serial Port Cable 2. System Board |
| Serial Time-out Error COM Port error, time interval is too long between transmitted and received data. |
1. Serial Port Cable 2. System Board |
| Serious Memory Error - Diags Cannot Continue Memory Test error. |
1. Memory Module 2. System Board |
| Sorry You Need A Mouse The mouse or mouse driver was not detected. |
1. Mouse 2. System Board |
| System Hangs (while loading a diagnostic test) |
1. System Board |
| System Hangs Go to " Undetermined Problems ". |
1. Any device 2. Any adapter 3. System Board |
| Too Many Errors - Test Aborted Too many errors, the Diagnostics Test cannot continue. |
1. Microprocessor 2. System Board |
| Transmit Error Internal or external serial port loopback test failure. |
1. Serial Port Cable 2. System Board |
| Unable To Detect CD-ROM |
1. CD-ROM Drive 2. System Board 3. CD-ROM Cable |
| Video Adapter Failed Test Result Summary, displayed if "Fail" was at the Quit/Fail/Pass menu of any video test. |
1. Video Adapter 2. System Board 3. Display |
| Write error on cylinder n Hard disk drive write error. |
1. Hard Disk Drive 2. Hard Disk Drive Adapter (if installed) |
| Write Errors Diskette drive write error. |
1. Diskette 2. Diskette Drive 3. System Board 4. Diskette Drive Cable |
| Write Protected or Unformatted The diskette is Write Protected or not formatted. |
1. Insert a non-write protected, formatted diskette into the diskette drive; then rerun the test 2. Diskette Drive 3. System Board 4. Diskette Drive Cable |
Document Location
Worldwide
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Document Information
Modified date:
28 January 2019
UID
ibm1DDSE-44RLG4