Troubleshooting
Problem
When AIX is being loaded on a BladeCenter JS12 and BladeCenter JS22 blade that has a 4X InfiniBand (IB) DDR option installed, the following message appears on the AMM System Status webpage: "The Service Request Number is BA280000 Platform Firmware Unrecovered Error, general. Refer to the system service documentation for more information."
Resolving The Problem
Source
RETAIN tip: H194166
Symptom
When AIX is being loaded on a BladeCenter JS12 and BladeCenter JS22 blade that has a 4X InfiniBand (IB) DDR option installed, the following message appears on the AMM System Status webpage:
| "The Service Request Number is BA280000 Platform Firmware Unrecovered Error, general. Refer to the system service documentation for more information." |
Affected configurations
The system may be any of the following IBM servers:
- BladeCenter JS12, type 7998, any model
- BladeCenter JS22, type 7998, any model
The following system firmware level(s) are affected:
| 01EA330_031_031 |
The system is configured with one or more of the following IBM Options:
- Voltaire InfiniBand HCA 400EX - model 501S12317 PCIe
This tip is not software specific.
Solution
This behavior will be corrected in a future release of firmware.
The target date for this release is scheduled for fourth quarter 2008.
The file will be available from the IBM System x Support web site at the following URL:
| http://www.ibm.com/systems/support/ |
Workaround
The 4X InfiniBand (IB) DDR card is still functional when the "The Service Request Number is BA280000 Platform Firmware Unrecovered Error, general. Refer to the system service documentation for more information" message appears. This message should be ignored.
Additional information
This message appears because AIX is attempting to change Message Signaled Interrupts (MSIs) on an adapter that does not support MSIs.
Partition firmware returns an incorrect error code. The following message appears:
| "The fix will eliminate this log." |
Document Location
Worldwide
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Document Information
Modified date:
29 January 2019
UID
ibm1MIGR-5078261