IBM Support

Error message: "Value does not fall within the expected range" when requesting Online Help using F1

Troubleshooting


Problem

Unable to launch the Help menu from within the Controller application when pressing F1. Obtain the error message "Value does not fall within the expected range".

Symptom

Help request fails with error message "Value does not fall within the expected range"

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.1, 10.2.0

Operating system(s):
Windows

Document number:
271991

Modified date:
08 May 2025

UID

swg21971121

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