Troubleshooting
Problem
The customer reported users tried to log into Inspector but received a message saying: "An error occurred while communicating with the engine. The Initiate Master Data Engine may be down." If the user persisted then at around the 4th attempt the system logged them in.
[{"Product":{"code":"SSLVY3","label":"Initiate Master Data Service"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1314
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Document Information
Modified date:
16 June 2018
UID
swg21471909