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Error in Maximo Service Receipts using MIF

Troubleshooting


Problem

In Maximo Integration Framework, if you are creating a interface of RECEIPT for a SERVICE you may experience the error below, when the message is sent to the Integration, for processing receipts : Stacktrace: [10/28/16 15:24:15:890 BRST] 00000110 SystemOut O 28 Oct 2016 15:24:15:890 [ERROR] [MAXIMO] [] Processing failed for MXRECEIPT. The object structure is 1. The primary object is null. The key is null.null [10/28/16 15:24:15:890 BRST] 00000110 SystemOut O &&& empty error [10/28/16 15:24:15:906 BRST] 00000110 SystemOut O 28 Oct 2016 15:24:15:906 [ERROR] [MAXIMO] [] java.lang.NullPointerException at psdi.mbo.SqlFormat.setObject(SqlFormat.java:530) at psdi.mbo.SqlFormat.setObject(SqlFormat.java:505) at psdi.iface.app.rcv.MaxRCVProcess.findValidStatusPO(MaxRCVProcess.java:95) at psdi.iface.app.rcv.MaxRCVProcess.checkBusinessRules(MaxRCVProcess.java:29) at psdi.iface.mos.MosProcessImpl.fillMaximoTables(MosProcessImpl.java:721) at psdi.iface.mos.MosProcessImpl.processExternalData(MosProcessImpl.java:31) at psdi.iface.mos.MosProcessImpl.processObjectStructureService(MosProcessIml.java:212)

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"MEA: Generic","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5;7.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
18 September 2025

UID

swg21993342

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