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ERROR: java.lang.Exception: 22010: Error saving values for user <user_name>
in database

Troubleshooting


Problem

This technote explains how to resolve a java.lang.Exception: 22010 error that can occur when trying to make changes in a user profile on the IBM® Rational® ClearQuest® Web server.

Symptom

When any changes are made to the User Profile (name, email address, phone number, or password) in ClearQuest Web, changes are saved to all the user databases associated (subscribed to the user) with that user, and not just one.

If there are any deleted or unreachable databases that the ClearQuest Web server cannot find, it will throw the following error:


    ERROR: java.lang.Exception: 22010: Error saving values for user
    <user_name> in database <database_name> com.rational.clearquest.cqjni.CQException:
    Caught a CQException at the JNI Boundary: ../cqdatabase.cpp:
    line 663-Unable to login to the database using the following connection information:
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Web Java Client","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.13;2003.06.14;2003.06.15;2003.06.16;7.0;7.0.0.1;7.0.0.2;7.0.1;7.0.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
Rational ClearQuest

Software version:
2003.06.00, 2003.06.13, 2003.06.14, 2003.06.15, 2003.06.16, 7.0, 7.0.0.1, 7.0.0.2, 7.0.1, 7.0.1.1

Operating system(s):
Windows

Document number:
89867

Modified date:
16 June 2018

UID

swg21256215

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