Troubleshooting
Problem
User logs onto Controller application server, and launches "Controller Configuration". User opens "Database Connections" and selects connection. User clicks green 'play' button to launch 'Database Conversion Utility'. User clicks 'Connect'. After a few seconds delay, an error appears.
Symptom
** ERROR: java.lang.ArrayIndexOutOfBoundsException: Array index out of range: 176
or sometimes simply:
** ERROR: java.lang.ArrayIndexOutOfBoundsException
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21572498