IBM Support

Error: "InstallScript Setup Launcher has stopped working" when installing SiteProtector 3.1.1

Troubleshooting


Problem

Users may find that the installation of the Express version of SiteProtector 3.1.1 appears to fail due to a setup launcher error on Windows Server 2012.

Symptom

The installation stops and displays the following error:

InstallScript Setup Launcher has stopped working

[{"Product":{"code":"SSETBF","label":"IBM Security SiteProtector System"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Application Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"3.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
22 January 2021

UID

swg21688632