IBM Support

Error on installing client: Application has generated an exception that could not be handled

Troubleshooting


Problem

Unable to install Controller Client.

Symptom

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 2.3 MR1;Controller (Frango) 8.1MR1;Controller (Frango) 8.2MR1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Historical Number

1028507

Document Information

More support for:
IBM Cognos Controller

Software version:
Controller (Frango) 2.3 MR1, Controller (Frango) 8.1MR1, Controller (Frango) 8.2MR1

Operating system(s):
Windows

Document number:
373993

Modified date:
08 May 2025

UID

swg21346618

Manage My Notification Subscriptions