Error "The input stream for an incoming message is null"

Troubleshooting

Problem

Error "The input stream for an incoming message is null." might be experienced when using the 'sendrobust' value for the MEP Property in the End Points application even if a message is sent to the external system correctly.

Symptom

01 Jun 20XX 13:55:51:327 [ERROR] [MAXIMOINT] [CID-CRON-92868] org.apache.axis2.AxisFault: The input stream for an incoming message is null.
javax.xml.ws.WebServiceException: org.apache.axis2.AxisFault: The input stream for an incoming message is null.
at org.apache.axis2.jaxws.ExceptionFactory.createWebServiceException(ExceptionFactory.java:175)
at org.apache.axis2.jaxws.ExceptionFactory.makeWebServiceException(ExceptionFactory.java:70)
at org.apache.axis2.jaxws.ExceptionFactory.makeWebServiceException(ExceptionFactory.java:128)
at org.apache.axis2.jaxws.core.controller.impl.AxisInvocationController.execute(AxisInvocationController.java:572)
at org.apache.axis2.jaxws.core.controller.impl.AxisInvocationController.doInvoke(AxisInvocationController.java:123)
at org.apache.axis2.jaxws.core.controller.impl.InvocationControllerImpl.invoke(InvocationControllerImpl.java:93)
at org.apache.axis2.jaxws.client.dispatch.BaseDispatch.invoke(BaseDispatch.java:200)
at psdi.iface.webservices.JAXWSClient.invoke(JAXWSClient.java:130)
at psdi.iface.router.WebServiceHandler.invoke(WebServiceHandler.java:199)
at psdi.iface.jms.QueueToDestManagerProcessor.processMessage(QueueToDestManagerProcessor.java:90)
at psdi.iface.jms.JMSQueueCronTask.getMessage(JMSQueueCronTask.java:447)
at psdi.iface.jms.JMSQueueCronTask.cronAction(JMSQueueCronTask.java:274)
at psdi.server.CronTaskManager.callCronMethod(CronTaskManager.java:1591)
at psdi.server.CronTaskManager.access$400(CronTaskManager.java:87)
at psdi.server.CronTaskManager$CronThread.run(CronTaskManager.java:2161)
Caused by: org.apache.axis2.AxisFault: The input stream for an incoming message is null.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"MEA: Generic","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
IBM Maximo Asset Management

Software version:
7.5

Document number:
529423

Modified date:
17 June 2018

UID

swg21959932

IBM Support

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