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Error 'Index was outside the bounds of the array' when previewing CSV flat file import log report

Troubleshooting


Problem

User clicks 'Transfer - External Data - Import from Flat Files'. User selects import specification, import file (e.g. TXT file or CSV file) and clicks 'Run' button. After the import has finished, user receives the 'Statistics - Import of External Data' window. User highlights the import, and chooses 'preview' to see the import log. User receives error #1. User then clicks 'Transfer - Log Reports' then clicks 'External Data' tab. User highlights the most recent import (the one with the problem), and clicks 'preview'. User receives error #2.

Symptom

Error #1

Information
Standard Error
Source: C1.C1Preview.2
Description: Index was outside the bounds of the array.
OK

Error #2

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[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1041689

Document Information

Modified date:
08 May 2025

UID

swg21367384

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