Troubleshooting
Problem
User clicks 'Maintain - Jobs - Define', 'Maintain – System Audit Log', 'Company – Command Centre'. The user receives an error message.
Symptom
Error message:
com.ibm.cognos.ccr.integration.IntegrationFacadeException: org.eclipse.core.runtime.adaptor.EclipseStarter failed!
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:168)
at java.lang.Thread.run(Thread.java:825)
Caused by: com.ibm.cognos.ccr.common.FatalException: Failed to launch!
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(Unknown Source)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:166)
... 1 more
Caused by: com.sun.xml.internal.ws.client.ClientTransportException: HTTP transport error: java.net.UnknownHostException: servername.controller.ibmcloud.com
at com.sun.xml.internal.ws.transport.http.client.HttpClientTransport.getOutput(HttpClientTransport.java:129)
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.process(HttpTransportPipe.java:220)
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.processRequest(HttpTransportPipe.java:142)
at com.sun.xml.internal.ws.transport.DeferredTransportPipe.processRequest(DeferredTransportPipe.java:107)
at com.sun.xml.internal.ws.api.pipe.Fiber.__doRun(Fiber.java:1133)
at com.sun.xml.internal.ws.api.pipe.Fiber._doRun(Fiber.java:1047)
at com.sun.xml.internal.ws.api.pipe.Fiber.doRun(Fiber.java:1016)
at com.sun.xml.internal.ws.api.pipe.Fiber.runSync(Fiber.java:874)
at com.sun.xml.internal.ws.client.Stub.process(Stub.java:460)
at com.sun.xml.internal.ws.client.sei.SEIStub.doProcess(SEIStub.java:190)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:105)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:89)
at com.sun.xml.internal.ws.client.sei.SEIStub.invoke(SEIStub.java:159)
at com.sun.proxy.$Proxy31.executeTask(Unknown Source)
at com.ibm.cognos.ccr.ccrws.JAXWSClient.executeTask(Unknown Source)
at com.ibm.cognos.ccr.ccrws.persistence.RemoteDao.executeTask(Unknown Source)
at com.ibm.cognos.ccr.ccrws.persistence.RemoteDao.getLatestSequenceNumber(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.getLatestSequenceNumber(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.isDifferentModelVersion(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.needsRefresh(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.load(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModel.load(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModel.load(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModelFactory.getNewModel(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModelFactory.getSharedModel(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.getModelByIdentifier(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.getModel(Unknown Source)
at com.ibm.cognos.ccr.common.util.LocalizationUtils.getPresentationLocale(Unknown Source)
... 7 more
Caused by: java.net.UnknownHostException: servername.controller.ibmcloud.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:214)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:183)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:403)
at java.net.Socket.connect(Socket.java:682)
at com.ibm.jsse2.bj.connect(bj.java:531)
at com.ibm.jsse2.bi.connect(bi.java:153)
at sun.net.NetworkClient.doConnect(NetworkClient.java:192)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:494)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:589)
at com.ibm.net.ssl.www2.protocol.https.c.<init>(c.java:164)
at com.ibm.net.ssl.www2.protocol.https.c.a(c.java:135)
at com.ibm.net.ssl.www2.protocol.https.d.getNewHttpClient(d.java:63)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1231)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1073)
at com.ibm.net.ssl.www2.protocol.https.d.connect(d.java:4)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1366)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1341)
at com.ibm.net.ssl.www2.protocol.https.b.getOutputStream(b.java:28)
at com.sun.xml.internal.ws.transport.http.client.HttpClientTransport.getOutput(HttpClientTransport.java:116)
... 34 more
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:168)
at java.lang.Thread.run(Thread.java:825)
Caused by: com.ibm.cognos.ccr.common.FatalException: Failed to launch!
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(Unknown Source)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:166)
... 1 more
Caused by: com.sun.xml.internal.ws.client.ClientTransportException: HTTP transport error: java.net.UnknownHostException: servername.controller.ibmcloud.com
at com.sun.xml.internal.ws.transport.http.client.HttpClientTransport.getOutput(HttpClientTransport.java:129)
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.process(HttpTransportPipe.java:220)
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.processRequest(HttpTransportPipe.java:142)
at com.sun.xml.internal.ws.transport.DeferredTransportPipe.processRequest(DeferredTransportPipe.java:107)
at com.sun.xml.internal.ws.api.pipe.Fiber.__doRun(Fiber.java:1133)
at com.sun.xml.internal.ws.api.pipe.Fiber._doRun(Fiber.java:1047)
at com.sun.xml.internal.ws.api.pipe.Fiber.doRun(Fiber.java:1016)
at com.sun.xml.internal.ws.api.pipe.Fiber.runSync(Fiber.java:874)
at com.sun.xml.internal.ws.client.Stub.process(Stub.java:460)
at com.sun.xml.internal.ws.client.sei.SEIStub.doProcess(SEIStub.java:190)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:105)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:89)
at com.sun.xml.internal.ws.client.sei.SEIStub.invoke(SEIStub.java:159)
at com.sun.proxy.$Proxy31.executeTask(Unknown Source)
at com.ibm.cognos.ccr.ccrws.JAXWSClient.executeTask(Unknown Source)
at com.ibm.cognos.ccr.ccrws.persistence.RemoteDao.executeTask(Unknown Source)
at com.ibm.cognos.ccr.ccrws.persistence.RemoteDao.getLatestSequenceNumber(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.getLatestSequenceNumber(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.isDifferentModelVersion(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.needsRefresh(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.load(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModel.load(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModel.load(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModelFactory.getNewModel(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModelFactory.getSharedModel(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.getModelByIdentifier(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.getModel(Unknown Source)
at com.ibm.cognos.ccr.common.util.LocalizationUtils.getPresentationLocale(Unknown Source)
... 7 more
Caused by: java.net.UnknownHostException: servername.controller.ibmcloud.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:214)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:183)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:403)
at java.net.Socket.connect(Socket.java:682)
at com.ibm.jsse2.bj.connect(bj.java:531)
at com.ibm.jsse2.bi.connect(bi.java:153)
at sun.net.NetworkClient.doConnect(NetworkClient.java:192)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:494)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:589)
at com.ibm.net.ssl.www2.protocol.https.c.<init>(c.java:164)
at com.ibm.net.ssl.www2.protocol.https.c.a(c.java:135)
at com.ibm.net.ssl.www2.protocol.https.d.getNewHttpClient(d.java:63)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1231)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1073)
at com.ibm.net.ssl.www2.protocol.https.d.connect(d.java:4)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1366)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1341)
at com.ibm.net.ssl.www2.protocol.https.b.getOutputStream(b.java:28)
at com.sun.xml.internal.ws.transport.http.client.HttpClientTransport.getOutput(HttpClientTransport.java:116)
... 34 more
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"ARM Category":[{"code":"a8m0z000000boMkAAI","label":"Cognos Command Center"},{"code":"a8m3p0000008uDJAAY","label":"Controller-\u003EBA - Cognos Controller"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
More support for:
IBM Cognos Controller on Cloud
Component:
Cognos Command Center, Controller->BA - Cognos Controller
Software version:
All Versions
Document number:
7174963
Modified date:
06 November 2024
UID
ibm17174963
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