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Error 'HTTP 403 Forbidden - The website declined to show this webpage' when launching Controller

Troubleshooting


Problem

User launches Cognos Connection ([http://servername/cognos8]). User clicks on Controller icon. User receives error message inside Internet Explorer session.

Symptom

HTTP 403 Forbidden - Microsoft Internet Explorer
http://servername/cognos8/controller
HTTP 403 Forbidden
The website declined to show this webpage
Most likely causes:
This website requires you to log in.
What you can try:
Go back to the previous page.
More information

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1041429

Document Information

Modified date:
08 May 2025

UID

swg21367338