Troubleshooting
Problem
User launches Controller client. User runs a 'standard report'. An error appears.
User acknowledges the error, but a fresh (similar) error appears, which the user acknowledges. This repeats several times.
Symptom
Errors similar to this appear multiple times:
Script Error
An error has occurred in the script on this page
Line: 33
Char: 1
Error: 'CCognosViewer' is undefined
Code: 0
URL: http://<Cognos_Analytics_Servername>/ibmcognos/bi/v1/disp
Do you want to continue running scripts on this page?
[Yes] [No]
An error has occurred in the script on this page
Line: 33
Char: 1
Error: 'CCognosViewer' is undefined
Code: 0
URL: http://<Cognos_Analytics_Servername>/ibmcognos/bi/v1/disp
Do you want to continue running scripts on this page?
[Yes] [No]
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000GnwjAAC","label":"Report Server"}],"ARM Case Number":"TS003546533","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16152163