ERROR: FindFirstFile failed with Win32 rc 2 in dsminfo.txt

Troubleshooting

Problem

QUERY SYSTEMINFO using the 64-bit Tivoli Storage Manager client command line may list FindFirstFile errors in the dsminfo.txt log.

Symptom

ERROR: FindFirstFile(C:\Windows\system32\adsmv3.dll) failed with Win32 rc 2
ERROR: FindFirstFile(C:\Windows\system32\dsmntapi.dll) failed with Win32 rc 2
ERROR: FindFirstFile(C:\Windows\system32\tsmapi.dll) failed with Win32 rc 2
ERROR: FindFirstFile(C:\Windows\system32\tsmutil1.dll) failed with Win32 rc 2

Cause

Files do not exist in 64bit Tivoli Storage Manager environments

Environment

Windows 64bit platforms

Resolving The Problem

The QUERY SYSTEMINFO client command will run several queries and gather information from the operating system, placing the results in a file called dsminfo.txt. One of the commands performed within the query looks for the 32bit version of the .dll files above and will report the Win32 rc 2 errors, which translates to "file not found". This is normal in 64bit environments as these files do not exist. Tivoli Storage Manager is working as designed.

No action is necessary if the FindFirstFile errors are seen when using a 64bit Tivoli Storage Manager Client.

[{"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Client","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Supported Versions","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Product Synonym

TSM

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Document Information

Modified date:
17 June 2018

UID

swg21315186

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