IBM Support

Error 'A file needed by the Controller Link add-in could not be...' when launching Excel link

Troubleshooting


Problem

User launches Controller from a shortcut directly to the file CCR.EXE. )For example, they have logged on directly to the application server and launching a shortcut to "C:\Program Files\cognos\c8\webcontent\ccr\CCR.exe"). This works OK. However, then the user launches Excel by clicking on the 'Excel link' icon in Controller (available from Controller 8.2 or later). User receives error message.

Symptom

IBM Cognos 8 Controller Link
A file needed by the Controller Link add-in could not be found. Either the file is missing or you have no connection with the server.

Please contact your system administrator.

Original error descr:
Could not load file or assembly 'http://servername/cognos8/controllerbin/ControllerXLConverter.dll or one of its dependencies.
[OK]

TIP: Depending on the exact nature of the cause, there may be an extra sentence 'The system cannot find the file specified' at the end of the above error.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.3","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1037006

Document Information

Modified date:
08 May 2025

UID

swg21347466

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