Troubleshooting
Problem
You might find that the Local Management Interface (LMI) on the Security Network Protection (XGS) sensor isn't accessible and a "failed to find an app server" error message is seen in the logs.
Symptom
The LMI is no longer accessible and the following error is seen in /opt/IBM/HTTPServer/logs/was_plugin.log:
ERROR: ws_common: websphereGetStream: Failed to connect to app server on host 'localhost', OS err=111
ERROR: ws_common: websphereExecute: Failed to create the stream
ERROR: ws_common: websphereHandleRequest: Failed to execute the transaction to 'default_node_defaultServer0'on host 'localhost'; will try another one
ERROR: ws_common: websphereWriteRequestReadResponse: Failed to find an app server to handle this request
ERROR: ESI: getResponse: failed to get response: rc = 2
ERROR: ws_common: websphereHandleRequest: Failed to handle request
[{"Product":{"code":"SSHLHV","label":"IBM Security Network Protection"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Local Management Interface (LMI)","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"5.3.1;5.3.2","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
24 January 2021
UID
swg22007513