Troubleshooting
Problem
User launches Controller, and clicks 'Reports - Run' or 'Reports - Create'. User receives error message. Problem also occurs if user launches Excel and uses the Controller Excel link menu to achieve the same task.
Symptom
There are many different potential errors that can occur, some are intermittent, for example:
Example #1
IBM Cognos 8 Controller Link
External component has thrown an exception.
OK
Example #2
CallFunc::GetIDsOfNames '...' returned 0x80020006
Example #3
Standard Error
Number: 458
Source: Microsoft.VisualBasic
Description: Bad variable type. (Excpetion from HRESULT: 0x80020008(DISP_E_BADVARTYPE))
Example #4
Standard Error
Number: -2147467261
Source: interop.Excel
Description: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
Example #5
Standard Error
Number: 91
Source: Microsoft.VisualBasic
Description: Object variable or With block variable not set.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Controller (Frango) 8.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1038109
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Document Information
More support for:
IBM Cognos Controller
Software version:
Controller (Frango) 8.2
Operating system(s):
Windows
Document number:
375379
Modified date:
08 May 2025
UID
swg21347659
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