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Error: Execution of a hook failed during the action Submit, access denied

Troubleshooting


Problem

This technote explains how to resolve an Execution of a hook failed error, access denied, that could occur during the action Submit in IBM® Rational® ClearQuest®.

Symptom

After applying a hook to the schema and testing work, the following error can occur when trying to submit a new Defect record:

ERROR! Execution of a hook failed during the action Submit. It was the FIELD_CHOICE_LIST hook of the field Owner, attached to the defect "TEST00000001". The reason for the failure was:Unable to logon to the SQL_SERVER database "SAMPL".
The vendor error message was:
SQLDriverConect: RETCODE=-1, State=08001, Native Error=17
[Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied. [Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (Connect())

[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Designer - Hooks","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.12;2003.06.13;2003.06.14;2003.06.15;2003.06.16;7.0;7.0.0.1;7.0.0.2;7.0.0.3;7.0.0.4;7.0.0.5;7.0.1;7.0.1.1;7.0.1.2;7.0.1.3;7.0.1.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
04 December 2018

UID

swg21266302

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