IBM Support

Error 'The Excel-link is not installed' when using customised (non-default / non-full) installation of Microsoft Excel on client device

Troubleshooting


Problem

User launches Controller. User clicks on 'Excel' shortcut icon (on menu bar). User receives error message. In addition, if the user launches Excel, there is no 'Controller' Add-in located on the Microsoft Excel menu bar.

Symptom

The Excel-link is not installed

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
8.5.1, 8.5, 8.4, 8.3, 10.1

Operating system(s):
Windows

Document number:
395543

Modified date:
08 May 2025

UID

swg21398023

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