Troubleshooting
Problem
User launches Controller. User clicks on 'Excel' shortcut icon (on menu bar). User receives error message. In addition, if the user launches Excel, there is no 'Controller' Add-in located on the Microsoft Excel menu bar.
Symptom
The Excel-link is not installed
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
8.5.1, 8.5, 8.4, 8.3, 10.1
Operating system(s):
Windows
Document number:
395543
Modified date:
08 May 2025
UID
swg21398023
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