Troubleshooting
Problem
User runs a report with Optimise2 (also known as Enhanced Reporting Optimisation) enabled. User receives error message.
Symptom
Screen:
Example #1:
Description:
The VB Application identified by the event source logged this Application FrExcelLinkB: Thread ID: 3496 ,Logged: Error occured at 17/07/2009 16:24:22 in FrExcelLinkB, Error No=429, Source=Server function:Db_BulkInsert(..) , Description=ActiveX component can't create object Server: SQLSERVER Share: SHARENAME User: DOMAIN\CONTROLLERSYSTEM Psw: ***** Transfer: 0 Prefix: 51934C72872147A2B78234E2A2759A17 Direct Caller: 51934C72872147A2B78234E2A2759A17
Example #2:
Information
Standard Error
Number: 5
Source: FrangoDirect.ExcelLinkD.FetchValuesBulk#ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
System.Runtime.InteropServices.COMException (0x800A01AD): ActiveX component can't create object Server: SERVERNAME Share: SHARENAME User: DOMAINNAME\WINDOWS_USERNAME Psw: ***** Transfer: 0 Prefix: E82CExxxxxxxxxxxxxxxxxxxxx Direct Caller: E82CExxxxxxxxxxxxxxxxxx
at Cognos.Controller.Proxy.CCRWS.ExcelLinkB_FetchValuesBulk(......
[OK]
Event Viewer (Application log):
Event Type: Warning
Event Source: VBRuntime
Event Category: None
Event ID: 1
Date: 17/07/2009
Time: 16:24:22
User: N/A
Computer: CLIENTPCNAME
Description:
The VB Application identified by the event source logged this Application FrExcelLinkB: Thread ID: 3496 ,Logged: Error occured at 17/07/2009 16:24:22 in FrExcelLinkB, Error No=429, Source=Server function:Db_BulkInsert(..) , Description=ActiveX component can't create object Server: SQLSERVER Share: SHARENAME User: DOMAIN\CONTROLLERSYSTEM Psw: ***** Transfer: 0 Prefix: 51934C72872147A2B78234E2A2759A17 Direct Caller: 51934C72872147A2B78234E2A2759A17, HelpFile= HelpContext=0
Event Type: Warning
Event Source: VBRuntime
Event Category: None
Event ID: 1
Date: 17/07/2009
Time: 16:24:21
User: N/A
Computer: CLIENTPCNAME
Description:
The VB Application identified by the event source logged this Application FrSrvFunc: Thread ID: 3496 ,Logged: Error occured at 17/07/2009 16:24:21 in FrSrvFunc, Error No=429, Source=Server function:Db_GetShareParam(..) , Description=ActiveX component can't create object, HelpFile= HelpContext=0
Event Type: Warning
Event Source: VBRuntime
Event Category: None
Event ID: 1
Date: 17/07/2009
Time: 16:24:21
User: N/A
Computer: CLIENTPCNAME
Description:
The VB Application identified by the event source logged this Application xfrango: Thread ID: 3496 ,Logged: Error occured at 17/07/2009 16:24:21 in xfrango, Error No=429, Source=xFran.fCryptor, Description=ActiveX component can't create object, HelpFile= HelpContext=0
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Document Information
More support for:
IBM Cognos Controller
Software version:
8.4
Operating system(s):
Windows
Document number:
393101
Modified date:
08 May 2025
UID
swg21394477