IBM Support

Error encountered after trying to reinstall Installation Manager

Troubleshooting


Problem

When stopping or cancelling an initial IBM Installation Manager install, you receive an "Installation data" error message.

Symptom

This occurs when the install is cancelled and terminated without allowing the application script to fully exit the program:

Error restoring Installation Manager state                                
Installation data has incompatible version 0.0.4; expected Ý0.0.2,0.0.3  

Environment

This error occurs in IM version 1.3.2 or lower.

Resolving The Problem

Upgrading to version 1.4.1 or the latest release of IBM Installation Manager prevents this error. Also, if you must terminate the application before the install completes, allow the install script to finish running. That way, it can remove the files that initially copied to the computer.

[{"Product":{"code":"SSDV2W","label":"IBM Installation Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Install","Platform":[{"code":"PF033","label":"Windows"}],"Version":"1.0;1.0.0.1;1.0.0.2;1.0.0.3;1.0.0.4;1.0.0.5;1.1;1.1.0.1;1.1.0.2;1.1.1;1.1.2;1.2;1.2.1;1.3;1.3.1;1.3.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
25 October 2021

UID

swg21456130

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